Terms of Service

Using myRentPal

myRentPal provides software designed to help landlords and property professionals manage rental portfolios, monitor compliance, organise documents and automate administrative tasks.

You are responsible for ensuring that any information entered into the platform is accurate, lawful and kept up to date.

You must not use myRentPal for any unlawful purpose or in a way that interferes with the operation or security of the platform.

Your account

You are responsible for:

• Maintaining the confidentiality of your account credentials.
• Ensuring only authorised individuals access your account.
• Promptly notifying us if you believe your account has been compromised.

You remain responsible for all activity carried out using your account.

Bank connections

Where you choose to connect a bank account, that connection is provided through TrueLayer, which is authorised and regulated by the Financial Conduct Authority under the Payment Services Regulations 2017 to provide account information services.

• Access is read-only. myRentPal cannot initiate a payment, move funds or alter anything in your bank account.
• You authorise the connection directly with your own bank. We never see or store your banking credentials.
• Access tokens are encrypted before storage and are never written to logs.
• You may revoke access at any time, either from within myRentPal or through your bank. Open Banking consent also expires periodically and must be renewed by you.

Transaction data is used to match rent payments to your properties. Matching is automated and, like any automated process, may occasionally be wrong — you remain responsible for reviewing your rent records before relying on them.

Subscription & billing

Certain features of myRentPal require a paid subscription. Where applicable:

• Subscription fees are charged in advance.
• Plans renew automatically unless cancelled before the next billing date.
• You may upgrade or downgrade your subscription at any time.
• Pricing may change in the future, but existing customers will be notified in advance of any material changes.

Cancellation

You may cancel your subscription at any time. After cancellation:

• Your subscription will remain active until the end of the current billing period.
• Access to paid features may end once your subscription expires.
• Where reasonably possible, you will be able to export your data before your account is closed.

Availability

We aim to provide a reliable, secure and continuously improving service.

While we strive for high availability, occasional maintenance, updates or unexpected technical issues may temporarily affect access to the platform.

We do not guarantee uninterrupted or error-free operation at all times.

Data ownership

Your portfolio data remains your property.

By using myRentPal, you grant Quantix Labs permission to process your information only to the extent necessary to provide and improve the service, maintain security and comply with applicable legal obligations.

We do not claim ownership of your property records, tenancy information or uploaded documents.

Compliance & legal information

myRentPal helps landlords organise information, monitor compliance deadlines and generate reports and supporting documentation. However:

• myRentPal is not a law firm.
• myRentPal does not provide legal advice.
• Any court bundles, reports or evidence packs generated by the platform are organisational tools only.

Where legal action is being considered, including possession proceedings, eviction or litigation, you should obtain advice from a qualified solicitor or other appropriate professional.

Accuracy of information

Many platform features rely on information supplied by users or connected third-party services.

You are responsible for reviewing any reports, reminders, calculations or generated documents before relying upon them.

Limitation of liability

To the fullest extent permitted by law, Quantix Labs shall not be liable for indirect, incidental or consequential losses arising from the use of the platform.

Nothing in these Terms limits liability where it cannot legally be excluded under applicable law.

Changes to the service

We continually improve myRentPal and may introduce new features, modify existing functionality or retire features where appropriate.

Where changes materially affect the service, we will provide reasonable notice wherever practical.

Changes to these Terms

We may update these Terms from time to time.

The latest version will always be available on this page, together with the revision date.

Continued use of the platform after changes take effect constitutes acceptance of the updated Terms.

Data processing (our role as your processor)

These terms apply where you use myRentPal to hold personal data about other people — typically your tenants. In that relationship you are the controller and Quantix Labs Ltd is your processor. They form part of these Terms and are the written contract required by Article 28 of the UK GDPR.

Separately, we are the controller of your own account data — your name, email address, billing records and how you use the platform. That processing is described in our Privacy Policy, not here.

What we process on your behalf

• Subject matter and duration: providing the platform to you, for as long as your account is open.
• Nature and purpose: storing, organising, retrieving and displaying property, tenancy, payment and compliance records; generating documents and reports from them; sending notifications you have asked for.
• Types of personal data: names, email addresses, telephone numbers, property addresses, tenancy terms, rent and arrears history, deposit details, bank transaction descriptions and payer names, uploaded documents and any notes you write.
• Categories of data subject: your tenants, your guarantors where recorded, your staff and any colleagues or advisers you invite to your organisation.

We do not knowingly ask for special category data. Uploaded documents and free-text notes are not inspected by us, so anything you place there is your responsibility to keep proportionate.

Our obligations

• We process this data only on your documented instructions, which these Terms and your use of the platform constitute, unless UK law requires otherwise — in which case we will tell you first, unless that law forbids it.
• Everyone with access is bound by a duty of confidentiality.
• We keep appropriate technical and organisational security measures, described below.
• We assist you, so far as we reasonably can, in responding to requests from data subjects — access, correction, erasure, portability and objection.
• We assist you with security, breach notification and data protection impact assessments, taking into account what we know and what you do not.
• On the ending of your account we delete or return the data, as set out below.
• We make available the information you need to demonstrate compliance with Article 28, and allow audits — by you or an auditor you appoint — on reasonable notice, no more than once a year unless a regulator or a breach requires otherwise.

Security

• Data is separated by organisation and enforced in the database itself through row-level security, not only in the interface, so one customer cannot read another's records even through direct API access.
• Roles are enforced in the database: a read-only viewer cannot write, and tenant contact details are withheld from viewers entirely.
• Data is encrypted in transit. Bank access tokens are additionally encrypted at rest.
• Uploaded documents are held in private storage and reachable only through short-lived signed links.
• Payment card details never reach our systems — they are handled entirely by Stripe.

Personal data breaches

We will notify you without undue delay after becoming aware of a personal data breach affecting your data, with the information you need to meet your own 72-hour obligation to the ICO. We will not notify your data subjects on your behalf unless you ask us to.

Sub-processors

You give general authorisation for the sub-processors below. Each is bound by data protection terms no less protective than these. We will give you at least 30 days' notice before adding or replacing one, and you may object — if we cannot resolve your objection you may terminate and receive a pro-rata refund of any period paid for in advance.

• Supabase — database, authentication and document storage.
• Vercel — application hosting and server-side processing.
• Stripe — subscription payments. Stripe is an independent controller of payment data.
• Resend — sending notification and service emails.
• Ideal Postcodes and postcodes.io — address and postcode lookup. Receives a postcode only, never a name or tenancy detail.
• TrueLayer — open banking connections, where you choose to connect a bank account. Not active until we hold the required regulatory approval.

Where your data is processed

• Your records are stored in Ireland. The database, your uploaded documents and your account credentials are held in the European Economic Area, which UK adequacy regulations cover — so no additional transfer safeguard is required.
• Our servers run in London. Everything the platform does on your behalf — matching bank payments, generating documents, sending notifications — is executed in the United Kingdom.
• Email is sent from Ireland, within the EEA.
• Payments are handled by Stripe, which is an independent controller of card and billing data and operates its own international transfer safeguards. Card details never reach our systems.

Where any future processing does take place outside the UK or the EEA, we rely on the UK International Data Transfer Addendum to the EU Standard Contractual Clauses.

Deletion and return

You can export your records at any time while your account is open, and an expired trial or a failed payment does not remove that ability. When your account closes we keep your data for 30 days so it can be recovered if the closure was a mistake, then delete it — except where we must keep records to meet a legal obligation, such as accounting records.

These terms describe what we do. They are not a substitute for your own advice, and if your organisation requires a signed data processing agreement on its own paper we are happy to discuss it — contact privacy@myrentpal.co.uk.

Contact

If you have any questions regarding these Terms of Service, please contact:

Quantix Labs Ltd
Registered in England and Wales, company no. 17376820
Registered office: 124-128 City Road, London, EC1V 2NX
Legal enquiries: legal@myrentpal.co.uk
Data protection: privacy@myrentpal.co.uk
General enquiries: hello@myrentpal.co.uk
ICO registration: ZC212557

How we handle personal information is set out in our Privacy Policy.